Return Policy:

Thank you for shopping at Totoarts. We want you to be fully satisfied with your purchase, and we understand that sometimes returns are necessary.

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Returns:

We offer a 7-day return policy for defective or damaged products. If you receive a defective or damaged item, please contact us within 7 days of receiving your order to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Returns Exclusions:

Please note that refunds and returns are not accepted for reasons such as ordering the wrong size, color, or item. We provide detailed product descriptions and size charts to assist you in making informed purchasing decisions. Please review this information carefully before placing your order. If you have any questions about a product, feel free to contact us prior to making your purchase.

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Exceptions:

We may make exceptions to this policy in certain circumstances, such as if the wrong item was shipped or if the product is defective or damaged upon arrival. In such cases, please contact us immediately to resolve the issue.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

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Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Contact Us:

If you have any questions or concerns about your order or the return process, please contact us at totoartsth@gmail.com. We are here to help and will assist you throughout the return process.